Privacy Policy & Terms

Mentora AI is built and operated by Byte Bloom Innovations Private Limited, founded and led by Saamarthya Azad (Founder & CEO). References to "Mentora", "we", "our", or "us" mean the Mentora AI platform and its publisher, ByteBloom Innovations Pvt. Ltd.

We're committed to protecting the privacy of every student, parent, and educator who uses our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Account details — your name, date of birth, User ID, email address, role, and priority level, created either by an administrator or during sign-up.
• Authentication data — a hashed copy of your password and, if you choose Email OTP login, a short-lived one-time passcode generated and delivered by our internal messaging agent.
• Conversation data — the questions you ask the AI Career Advisor, the MihU category and subject selections you make, and the resulting career-guidance reports.
• Usage and device data — questions-asked counters, approximate IP-based location, browser type, and timestamps of login and key actions, used for security and service-quality monitoring.
• Profile customisations — your avatar image and any display name you set.

2. How we use your information

• To deliver personalised career recommendations, mindmaps, and educational guidance.
• To authenticate you securely and prevent unauthorised access to your account.
• To maintain activity logs visible to administrators for safety and compliance.
• To improve the quality, accuracy, and reliability of the Mentora AI platform.
• To automatically detect language or behaviour that violates our Terms & Conditions (including abusive, hateful, or harassing content) and, where detected, suspend the account pending administrative review.

3. Where your data lives

Your account, conversation, and report data live on ByteBloom's own secure cloud infrastructure, encrypted in transit and at rest. One-time login codes (OTPs) are generated by our internal messaging agent and automatically purged the moment they are verified, or after 5 minutes — whichever comes first.

Every AI response — chat replies, MihU career reports, mindmaps, content moderation — is produced by ByteBloom's proprietary AI agents. Your conversations are not passed to any external model provider, and they are not used to train any model outside ByteBloom's own controlled training pipelines.

4. Sharing

We do not sell your personal data, and we do not share it with advertisers or data brokers. All processing happens inside ByteBloom's own infrastructure and AI agents. We may disclose specific records only when compelled by law (a valid court order, regulatory request, or to protect the safety of our users).

5. Your rights

You may request a copy of, correction of, or deletion of your data at any time by contacting your Mentora administrator or writing to legal@bytebloom.ai. You can also stop using the service and request that your account be removed; we'll honour the request within a reasonable timeframe under applicable Indian law.

6. Children and students under 18

Mentora AI is designed for students, including those under 18. Where required by local law, a parent or legal guardian should review this Privacy Policy and the Terms before the student accepts them. Administrators are responsible for ensuring appropriate consent has been obtained when accounts are created on behalf of minors.

Students under 13. Some parts of Mentora — such as the MihU career report for the Grade 1–5 and Grade 6–8 bands — are used by children under 13. Before a child in those bands can start a session, we require verifiable consent from a parent or guardian. We do this by emailing a one-time code to an address the parent supplies; the session cannot begin until that code is entered. We record that consent was given, when, and to which email address.

For children under 13 we additionally commit that we do not show advertising of any kind, do not use their data for behavioural profiling or targeted advertising, and do not sell or rent their personal information. We collect only what the service needs to function: their name, an email address, their answers to the guidance questions, and the reports generated from them.

Withdrawing consent. A parent or guardian may withdraw consent at any time, and may ask us to delete everything we hold about their child, by writing to legal@bytebloom.ai from the address that gave consent. We will action deletion requests within a reasonable period and confirm once complete.

This reflects our obligations under India's Digital Personal Data Protection Act, 2023 and Google Play's Families policy. If you believe a child has used Mentora without the required consent, contact us at legal@bytebloom.ai and we will remove the account and its data.

7. Security

Passwords are stored only as a salted hash, OTPs are single-use and short-lived, and access to administrative features is gated by role-based access control. No system is perfectly secure; please report any concern to the contact email above.

8. Changes to this policy

If we make material changes, the policy version will be incremented and you will be asked to review and accept the new version the next time you log in.

Mentora AI is built and operated by Byte Bloom Innovations Private Limited, founded and led by Saamarthya Azad (Founder & CEO). These Terms are a binding agreement between you and ByteBloom Innovations Pvt. Ltd., as the operator of the Mentora AI platform.

These Terms & Conditions ("Terms") govern your access to and use of Mentora AI. By clicking "Accept & Continue", you agree to be bound by these Terms. If you do not agree, please discontinue use of the platform.

1. Eligibility

Mentora AI is intended for students and educators. If you are under the age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Your account

• You are responsible for keeping your User ID, password, and OTP codes confidential.
• You must not share your account or impersonate another person.
• You must notify your administrator immediately of any unauthorised use.

3. Acceptable use

You agree not to:

• Use Mentora AI for any unlawful, harmful, or fraudulent purpose.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to any part of the platform.
• Upload content that is illegal, defamatory, abusive, or that violates the rights of others.
• Use the platform to generate or distribute content that misleads, harms, or harasses any person.
• Use abusive, profane, hateful, harassing, sexually explicit, or threatening language in any input field, including the Chat Advisor, the MihU assessment, and the Issues form. This applies to every supported language.

3a. Automated enforcement

Mentora AI runs automated checks on user-submitted text. If your input matches our abusive-language detector or otherwise indicates a breach of these Terms, your account will be suspended immediately and placed under administrative review. You will receive an email confirming the suspension, and the admin will either restore access or permanently suspend the account based on the full activity review. While suspended, you cannot log in but may submit one written access-restoration request from the login screen.

4. AI-generated guidance — important disclaimer

Mentora AI provides educational and informational career guidance generated by ByteBloom's proprietary AI agents. It is not a substitute for professional counselling, certified career advice, medical advice, legal advice, or financial advice. You should independently verify any decision that has material consequences (for example, choice of stream, college, or career path) with qualified human professionals.

5. Intellectual property

The Mentora AI platform, brand name, logos, design, source code, AI agents, prompts, training data, mindmaps, reports, and all underlying software are the exclusive intellectual property of Byte Bloom Innovations Private Limited. You retain ownership of the content you submit, but grant ByteBloom a worldwide, royalty-free licence to host, process, and use it for the purpose of operating and improving the service.

5a. Anti-copying, anti-reproduction & plagiarism

You may not copy, reproduce, scrape, mirror, republish, redistribute, decompile, reverse-engineer, or create derivative works from any part of Mentora AI — including but not limited to the platform's source code, UI/UX, design system, AI-generated reports, mindmaps, chat outputs, brand assets, or written content — without the prior written consent of ByteBloom Innovations Pvt. Ltd. This restriction applies whether the copying is for personal, academic, commercial, or competitive purposes.

Any unauthorised copying, reproduction, or commercial use of Mentora AI's content or code may constitute a civil and criminal offence under Indian law and may expose the infringer to injunctions, damages, fines, and imprisonment. ByteBloom reserves the right to pursue all available legal remedies. Relevant statutes include (without limitation):

• The Copyright Act, 1957 — Section 51 (infringement of copyright) and Section 63 (criminal penalty), which provide for imprisonment of up to three years and a fine of up to ₹2,00,000 for knowingly infringing copyrighted work.
• The Information Technology Act, 2000 — Section 43 (penalty for unauthorised access, downloading, or copying of data from a computer system) and Section 66 (computer-related offences), which provide for imprisonment up to three years and/or fines for unauthorised extraction or reproduction of digital content.
• The Trade Marks Act, 1999 — Sections 29 and 103, which prohibit unauthorised use of the Mentora AI and ByteBloom marks, logos, or any deceptively similar branding, and provide for imprisonment of up to three years and a fine of up to ₹2,00,000 for falsifying or imitating a registered trade mark.

If you become aware of any infringement of Mentora AI's content or brand, please report it immediately to legal@bytebloom.ai.

6. Service availability

We aim for high availability but do not guarantee that the service will be uninterrupted or error-free. We may modify, suspend, or discontinue any feature at any time.

7. Limitation of liability

To the maximum extent permitted by law, Mentora AI and its team will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, the platform, including any decisions made on the basis of AI-generated guidance.

8. Termination

We may suspend or terminate your access at any time if you breach these Terms or if your administrator removes your account. You may stop using the service at any time.

9. Governing law

These Terms are governed by the laws of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

10. Contact

Questions about these Terms can be sent to legal@bytebloom.ai.