Effective date: 22 May 2026 · Version 1.3
Mentora AI is built and operated by Byte Bloom Innovations Private Limited,
founded and led by Saamarthya Azad (Founder & CEO). References to
"Mentora", "we", "our", or "us" mean the Mentora AI platform and its publisher, ByteBloom
Innovations Pvt. Ltd.
We're committed to protecting the privacy of every student, parent, and educator who uses
our platform. This Privacy Policy explains what information we collect, how we use it, and
the choices you have.
1. Information we collect
- Account details — your name, date of birth, User ID, email address,
role, and priority level, created either by an administrator or during sign-up.
- Authentication data — a hashed copy of your password and, if you choose
Email OTP login, a short-lived one-time passcode generated and delivered by our internal
messaging agent.
- Conversation data — the questions you ask the AI Career Advisor, the
MihU category and subject selections you make, and the resulting career-guidance reports.
- Usage and device data — questions-asked counters, approximate IP-based
location, browser type, and timestamps of login and key actions, used for security and
service-quality monitoring.
- Profile customisations — your avatar image and any display name you set.
2. How we use your information
- To deliver personalised career recommendations, mindmaps, and educational guidance.
- To authenticate you securely and prevent unauthorised access to your account.
- To maintain activity logs visible to administrators for safety and compliance.
- To improve the quality, accuracy, and reliability of the Mentora AI platform.
- To automatically detect language or behaviour that violates our Terms & Conditions
(including abusive, hateful, or harassing content) and, where detected, suspend the
account pending administrative review.
3. Where your data lives
Your account, conversation, and report data live on ByteBloom's own secure cloud
infrastructure, encrypted in transit and at rest. One-time login codes (OTPs) are
generated by our internal messaging agent and automatically purged the moment they are
verified, or after 5 minutes — whichever comes first.
Every AI response — chat replies, MihU career reports, mindmaps, content moderation — is
produced by ByteBloom's proprietary AI agents. Your conversations are
not passed to any external model provider, and they are not
used to train any model outside ByteBloom's own controlled training pipelines.
4. Sharing
We do not sell your personal data, and we do not share it with advertisers or data brokers.
All processing happens inside ByteBloom's own infrastructure and AI agents. We may disclose
specific records only when compelled by law (a valid court order, regulatory request, or to
protect the safety of our users).
5. Your rights
You may request a copy of, correction of, or deletion of your data at any time by contacting
your Mentora administrator or writing to
connect.mentora.ai@gmail.com. You can also stop using the service
and request that your account be removed; we'll honour the request within a reasonable
timeframe under applicable Indian law.
6. Students under 18
Mentora AI is designed for students, including those under 18. Where required by local law,
a parent or legal guardian should review this Privacy Policy and the Terms before the student
accepts them. Administrators are responsible for ensuring appropriate consent has been
obtained when accounts are created on behalf of minors.
7. Security
Passwords are stored only as a salted hash, OTPs are single-use and short-lived, and access
to administrative features is gated by role-based access control. No system is perfectly
secure; please report any concern to the contact email above.
8. Changes to this policy
If we make material changes, the policy version will be incremented and you will be asked
to review and accept the new version the next time you log in.
Effective date: 22 May 2026 · Version 1.3
Mentora AI is built and operated by Byte Bloom Innovations Private Limited,
founded and led by Saamarthya Azad (Founder & CEO). These Terms are a
binding agreement between you and ByteBloom Innovations Pvt. Ltd., as the operator of the
Mentora AI platform.
These Terms & Conditions ("Terms") govern your access to and use of Mentora AI. By
clicking "Accept & Continue", you agree to be bound by these Terms. If you do not agree,
please discontinue use of the platform.
1. Eligibility
Mentora AI is intended for students and educators. If you are under the age of majority in
your jurisdiction, you confirm that a parent or legal guardian has reviewed and agreed to
these Terms on your behalf.
2. Your account
- You are responsible for keeping your User ID, password, and OTP codes confidential.
- You must not share your account or impersonate another person.
- You must notify your administrator immediately of any unauthorised use.
3. Acceptable use
You agree not to:
- Use Mentora AI for any unlawful, harmful, or fraudulent purpose.
- Attempt to disrupt, reverse-engineer, or gain unauthorised access to any part of the platform.
- Upload content that is illegal, defamatory, abusive, or that violates the rights of others.
- Use the platform to generate or distribute content that misleads, harms, or harasses any person.
- Use abusive, profane, hateful, harassing, sexually explicit, or threatening
language in any input field, including the Chat Advisor, the MihU assessment,
and the Issues form. This applies to every supported language.
3a. Automated enforcement
Mentora AI runs automated checks on user-submitted text. If your input matches our
abusive-language detector or otherwise indicates a breach of these Terms, your account will
be suspended immediately and placed under administrative review. You will
receive an email confirming the suspension, and the admin will either restore access or
permanently suspend the account based on the full activity review. While suspended, you
cannot log in but may submit one written access-restoration request from the login screen.
4. AI-generated guidance — important disclaimer
Mentora AI provides educational and informational career guidance generated by ByteBloom's
proprietary AI agents. It is not a substitute for professional counselling, certified
career advice, medical advice, legal advice, or financial advice. You should
independently verify any decision that has material consequences (for example, choice of
stream, college, or career path) with qualified human professionals.
5. Intellectual property
The Mentora AI platform, brand, design, AI agents, and all underlying software are owned by
Byte Bloom Innovations Private Limited. You retain ownership of the content
you submit, but grant ByteBloom a worldwide, royalty-free licence to host, process, and use
it for the purpose of operating and improving the service.
6. Service availability
We aim for high availability but do not guarantee that the service will be uninterrupted or
error-free. We may modify, suspend, or discontinue any feature at any time.
7. Limitation of liability
To the maximum extent permitted by law, Mentora AI and its team will not be liable for any
indirect, incidental, special, or consequential damages arising out of your use of, or
inability to use, the platform, including any decisions made on the basis of AI-generated
guidance.
8. Termination
We may suspend or terminate your access at any time if you breach these Terms or if your
administrator removes your account. You may stop using the service at any time.
9. Governing law
These Terms are governed by the laws of India. Any dispute arising under these Terms shall
be subject to the exclusive jurisdiction of the courts located in India.
10. Contact
Questions about these Terms can be sent to
connect.mentora.ai@gmail.com.
